Improving customer service
can be a life changing experience.
This interactive online training is a one-of-a-kind disability awareness program, designed to give participants the confidence to communicate with anyone who has a disability, whether it is in their work place or their everyday life.
One in five Australians currently lives with a disability and our increasingly ageing population will develop age related disabilities over time. Being active and staying engaged greatly improves their enjoyment and their quality of life.
Anyone working to provide a high level of service across a broad range of industry sectors will benefit from undertaking this training. It will ensure that you can serve all of your community with confidence and respect, especially those with disabilities.
Practical and cost-effective online training
Participants will enjoy learning from the engaging content and real life scenarios presented throughout. The training features some of Australia’s most successful Paralympians who reveal their own personal experiences of living with disabilities and the things that matter most to them in accessing customer service.
The training uses a combination of video and text materials as well as quizzes that together ensure a well-rounded understanding of a variety of disabilities.
Together with these training tools, users can download printable PDF’s that ensure they can continue to revisit the information as needed after the completion of the course.
Skills for front line staff to better
assist people with disabilities.
Trainees benefit from
- Gaining a better understanding of a wide range of disabilities
- Knowing how to meet the needs of people presenting with these disabilities
- Learning transferrable skills that will benefit their personal and professional lives
- Increasing the breadth of their on-job skills through this detailed and interactive training
- A certificate of completion on successfully finishing the training program
- Take-away printable fact sheets for ongoing reference.
This training has been developed in partnership by Travellers Aid Australia and William Angliss Institute.
William Angliss Institute is a leading provider of specialist training that assures you of high quality course content.
Travellers Aid is an organisation that has been providing high quality client service to people of all abilities for over 100 years.
Straightforward, effective training
Online course is available 24/7
Can be undertaken in multiple sittings by auto saving your progress
William Angliss Institute RTO no: 3045